From checkout
to your doorstep.
A clear view of preparation, U.S. transit estimates, tracking, delivery support, and delay handling.
Preparing your order
Normal preparation is 2–4 business days. During peak periods, preparation may take up to 5 business days. Preparation occurs before carrier transit, so allow for both stages when estimating arrival.
Orders may be checked, packed, and assigned to available stock before dispatch. A confirmed order does not mean the carrier has already received the parcel.
Methods, charges, and availability
Available shipping methods, destinations, and charges are shown at checkout where applicable. Options can vary by item, destination, order value, and current logistics availability.
Review the shipping method and checkout total before placing the order. We do not promise a service or destination that is not offered through checkout.
Where orders are fulfilled
Orders may be fulfilled from different stock or logistics locations depending on the product and availability. Multiple items can be shipped separately.
The sender shown on the parcel can therefore differ from the legal store operator’s business address. This does not change which company operates the store.
Tracking your parcel
When dispatch has occurred and tracking is available, we normally send shipment details to the contact information used for the order.
A tracking label may exist before a carrier records its first scan. Allow time for the carrier system to update before treating the parcel as delayed.
Checking your delivery address
Provide a complete address supported by the selected shipping service. Check apartment, unit, postal code, telephone, and recipient details before ordering.
We can attempt a correction before fulfillment, but cannot promise an address change once processing, packing, or dispatch has begun.
Delays and your options
Carrier congestion, severe weather, transport disruption, customs or import processing, local delivery conditions, and other events can affect transit.
If we cannot ship within the promised shipment period, we will notify you, provide revised information, and make available any cancellation or refund option required by applicable law.
A delivery scan without a parcel
Look around the delivery area, check safe places, household members, neighbors where appropriate, building staff, and carrier notices. Sometimes a delivery scan precedes actual handoff by a short period.
If the parcel still cannot be located, contact support promptly with the order number and tracking details.
Orders sent in separate packages
An order can arrive in more than one parcel when products are stored or handled separately. Tracking information may therefore contain multiple numbers.
Do not assume a missing item until all listed parcels have been checked. Contact support if a package does not arrive within the expected window.
Damage or missing contents
Inspect the parcel and product promptly. Keep packaging, labels, and relevant evidence while the issue is reviewed.
Do not use a product that is visibly damaged, unstable, or unsafe. Tell support about the condition before attempting repair, disposal, or return shipping.
Returned-to-sender parcels
A parcel may return because of an incomplete address, failed collection, refusal, unavailable delivery location, or carrier handling issue.
Contact support if tracking shows a return to sender. Re-shipping, cancellation, or refund options depend on the reason and applicable law.
Destinations outside the United States
Where an international destination is offered, checkout information may identify shipping charges and other available details. Import taxes, duties, or fees may apply where law permits and may not be included unless stated.
Delivery times and customs requirements can vary by destination. No unsupported international destination or service is promised.
Changes and cancellations
Email support as soon as a change or cancellation is needed. We will attempt to help before fulfillment, but cannot guarantee changes after processing, packing, or dispatch.
No cancellation fee applies when an order is successfully canceled before fulfillment. Other rights provided by law remain unaffected.
Shipping support
For shipping help, email service@readbostu.com and include the order number, recipient name, delivery address, and tracking number where available.
Continue the same support conversation when providing new carrier information so the order history remains together.
Let’s take the next step.
Contact service@readbostu.com or +86 153-0275-3220.
8:00 AM–10:00 PM · Daily. Include your order number when relevant.
Company Details
Your store operator and customer-care contacts.